Delivery and Returns


DELIVERY
The Company Store is pleased to offer free ground shipping to our customers every day within the 48 contiguous states. In-stock items will ship within 1-2 business days via UPS. Free shipping is not available for some furniture and other large items which require special handling and care due to their size and weight.

How will I know when my order has shipped?
For in-stock items, you should receive a shipping confirmation email with tracking information within 1-2 business days of placing your order.

How do I track my package?
Thanks to our exclusive relationship with our trusted shipping partner UPS, you can track your package 24 hours a day on UPS.com using your tracking number.


To receive real-time notifications from UPS or manage the delivery of your package, sign up for My UPS Choice by clicking here.

What is my UPS Tracking number and where can I find it?
Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:
  • In your Shipment Confirmation email from CustServ@TheCompanyStore.com
  • If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice” (mcinfo@ups.com)

Where does The Company Store ship?
The Company Store ships to all 50 states (including Alaska and Hawaii) as well as PO Boxes, US Virgin Islands, Puerto Rico, Canada, and military bases/APO/FPO addresses. A $20 shipping fee will be applied to orders outside the contiguous US. Items with heavyweight charges are not available to be shipped outside the contiguous US.

Part of my order is on backorder, when will it ship?
Occasionally, a product is more popular than we anticipate and sells out. You will be notified of a restock date at the time of your order. We want you to start enjoying your product as soon as possible and will ship your order as soon as it becomes available. If your order is sent in multiple shipments, your credit card will be charged separately for each shipment, including prorated shipping charges, if applicable.

Why do some items take longer to ship?
Some items are shipped directly from our trusted manufacturers (which is noted on the product page) and may take up to 6-8 weeks for delivery. These items include, but are not limited to furniture, rugs, and custom orders.

Do you offer Rush Delivery?
Rush delivery options are available within the contiguous U.S., Alaska, Hawaii, and Puerto Rico. We guarantee timely delivery, or we pay for the additional shipping charges ourselves.

2nd Day Delivery (2 business days): $20.00
Overnight Delivery (next business day): $30.00

Rush delivery orders must be placed by 10:00 AM ET and the item must be in-stock to ship the same business day. All orders placed after 10 AM ET on a Friday, a weekend, or holiday will ship the following business day. Similar to our standard shipping, an additional $20 shipping fee will be applied to orders outside the contiguous US. We do not offer rush delivery on heavyweight items or items shipped directly from the manufacturer.

Delivery guarantee will not apply to events out of our control or impacting the carriers’ ability to deliver, such as severe weather.

Do you offer monogramming?
Yes! We want you to love the look and feel of your custom order—please allow an additional 5-7 business days for your order to be personalized. You are welcome to select an expedited shipping method, but this will not increase the speed at which your items are monogrammed. If there are multiple items in your order, they will all ship together when the personalization is complete.


RETURNS

What is The Company Store’s "REST EASY" Guarantee?
All our products are made to the highest quality standards and we stand behind them with our 90-day Rest Easy Guarantee. Your comfort, our promise. Wash it, sleep on it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.

Please note that we are not able to accept returns of monogrammed items, custom orders, clearance items (prices ending in $0.97), delivery and service charges, and Gift Cards.

How do I return my order?
We offer UPS return labels exclusively for all returns. Purchases may be returned in 4 easy steps:
  1. Visit UPS.com and enter your original UPS Package Tracking number in the “TRACK” search window (your tracking number can be found on your shipping confirmation email, packing slip, or directly on your package)
  2. Click “Return This Package”
  3. Select your label option: “Print Label”, “Email Link”, or “Get Mobile Code” to use at a convenient UPS Store location
  4. Enclose the packing slip in your package and drop off your package at any UPS location


Where can I drop off my package to be returned?
Your return package can be dropped off at any UPS drop off location, nationwide.
To find a UPS drop-off location, click here.

How and when will I receive my refund?
Refunds are returned to the original method of payment, minus a $2.95 per item returns processing fee.

The refunded amount will appear back in the original method of payment within 3-5 business days from when your package is received.

What is my UPS Tracking number and where can I find it?
Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:
  • In the shipping confirmation email from CustServ@TheCompanyStore.com
  • On the shipping label of the package that you received
  • On the packing slip of your order
  • If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice” (mcinfo@ups.com)

What products are part of the Lifetime Guarantee program?
We will honor exchanges beyond 90 days for our Lifetime Guarantee products. To determine if your product qualifies for Lifetime Guarantee, look for this logo or click here.

I still have questions, is there someone at The Company Store that I can speak with directly?
For any questions, please contact The Company Store’s Customer Care team 7 days a week:
  • Email: CustServ@TheCompanyStore.com
  • Call:1-800-289-8508 (Monday-Friday: 7am – 1am ET; Saturday & Sunday: 9am-6pm ET)

If an item is returned outside the 90-day window or is not in compliance with the policy above, The Company Store reserves the right to refuse the refund.

Can I return a custom order?
Custom items are made to order specifically for you and may not be cancelled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benches, chairs, stools, and settees which cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order. Please call our Customer Service representatives at 1-800-289-8508 or email us, CustServ@TheCompanyStore.com.

Shipping to Canada
For orders to Canada, we currently ship with DHL Express. For your convenience, the shipping fees provided include all applicable fees, duties, and taxes so that there are no additional payments upon delivery. Since the shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Shipments are subject to customs clearance procedures which can cause delays beyond original delivery time. Any customs delays are out of our control. DHL Express (Duty & Tax Pre-Paid)
  • Delivery usually within 1-3 business days.
  • Package is traceable and your shipping confirmation will include tracking information.
  • You can track your package Here
  • DHL Express will do the final delivery.
  • DHL does not ship to PO, FPO or APO box addresses
  • Max order limit to Canada is $4,500 USD

Furniture & Rug Returns
We hope you are thrilled with your purchase. Furniture and rugs are shipped directly from the manufacturer. Please allow 4-6 weeks for delivery. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture and rugs at 15% of the purchase price. Shipping and handling fees are non-refundable. Return shipping and return pick up fees are the customer’s responsibility and nonrefundable. Furniture and rugs are not available outside the 48 contiguous states. We are here to help, please call our Customer Service representatives at 1-800-289-8508 or email us, custserv@TheCompanyStore.com.

Furniture Delivery
  • Truck Delivery for oversized furniture that exceeds parcel carrier shipping weight limits; this includes our premium in home delivery service for a fee. For added convenience, the carrier will deliver to your room of choice (within two flights of stairs) and remove all packing material. Assembly service is not included. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
  • We ask that you inspect your delivery upon its arrival to ensure there are no damages and provide a signature upon receipt. Contact Customer Service representatives at 1-800-289-8508 or email us, custserv@TheCompanyStore.com, we are here to help.
  • Truck delivery is available in the 48 contiguous states.
  • Arranging delivery- truck delivery is by appointment Monday-Friday and Saturday as needed. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).